On effective product teams

Quick: who are your teammates at work? When we talk about our professional team or the small group of our closest colleagues, it is common and perfectly reasonable to first think of other people who report to the same manager, or of coworkers with the same or similar job titles and duties.  “I’m on the support team; my teammates are the other support reps sitting on the 14th floor, next…

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Don’t Believe the Hype

A couple years ago, as we heard about innovations in autonomous driving technology, I found myself daydreaming about what this technology would mean for our culture and my own life.  “I bet my own kids are the last generation of American teenagers who will go through that archetypical rite of passage of learning to drive!,” I thought. “In less than a decade, we’ll all be hauled around in brilliant, peppy…

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Sketching as Work

Earlier this week I led a group of Product, Technology, and Experience pros through a lengthy session to plan some challenging work to unify a diverse product portfolio. Several weeks ago, another group and I planned ways to improve an important business challenge: increasing renewals for a critical product line. In both sessions, I asked the teams to do something that might have seemed frivolous: I asked them to draw…

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